privacy policy

Use of personal data collected

Customers' opinion

When you leave a comment on our website, the data entered in the comment form, but also your IP address and the user agent of your browser are collected to help us detect unwanted comments.

Contact Forms

All data collected by our contact forms are saved until revocation or request for deletion. For any questions or requests, please do so via the means of contact made available on the site. As part of training, certain identification data may be kept as part of audits or control of training given

Cookies

If you leave a comment on our site, you will be offered to register your name and e-mail address or to use the information entered in your customer account. This is only for your convenience so that you do not have to enter this information.

If you have an account and you log into this site, a temporary cookie will be created to determine whether your browser accepts cookies. It does not contain any personal data and will be deleted automatically when you close your browser.

When you log in, we will set up a number of cookies to save your login information and screen preferences. The lifespan of a login cookie is two days, that of a screen option cookie is one year. If you log out of your account, the login cookie will be deleted.

Content embedded from other sites

Articles on this site may include embedded content (eg videos, images, articles, etc.). Content embedded from other sites behaves the same as if the visitor were to that other site.

These websites could collect data about you, use cookies, embed third-party tracking tools, track your interactions with these embedded content if you have a connected account on their website.

Statistics and audience measurements

We collect real-time statistics from our buyers for the sole purpose of helping you save time when contacting our customer service.

We also use Google Analytics, which allows us to collect statistical data on the number of visitors, their region ... All this data is confidential and anonymous .

Commercial offers

Colichef will send you its commercial offers mainly by email, sms, mms if you have accepted it and by post or telephone, if you have not objected to it when collecting your data.

In addition, if you place an order and have not previously expressed your wish not to receive commercial prospecting, we can nevertheless use your email to send you commercial offers for products similar to those ordered.

If sending a prospecting email Colichef , the sender Colichef will be clearly identified and the nature of the commercial proposal will be indicated in the subject of the message. At the end of each message, you will have the possibility to unsubscribe from our prospecting emails with a single click.

Finally, by giving us your telephone number, you agree to be contacted for any need relating to your order. You can object to the telephone canvassing of companies of which you are not a customer by registering on www.bloctel.gouv.fr.

Use and transmission of your personal data

How long is your data stored

If you leave a comment, the comment and its metadata are retained indefinitely. This allows subsequent comments to be recognized and approved automatically instead of leaving them in the moderation queue.

For users who register on our site, we also store the personal data indicated in their profile. All users can view, edit or delete their personal information at any time. Site managers can also view and edit this information.

If you would like to know the data we hold, you can go to the " My personal data " page from your customer area.

The rights you have over your data

If you have an account or if you have left comments on the site, you can request to receive a file containing all the personal data that we hold about you, including those that you have provided to us. You can also request the deletion of personal data concerning you. This does not take into account data stored for administrative, legal or security reasons.

Transmission of your personal data

Visitor comments can be checked using an automated spam detection service.

Contact information

Rue de la Cale Sèche, 34 - 4684 Haccourt

RPM-TVA: BE 0476 778 952

Additional Information

How we protect your data

All stored data is secured on the one hand by the SSL certificate which encrypts all the data exchanged on the site and on the other hand by a maintenance of our ecommerce solution as well as our server.

Each month, security updates are installed and allow us to store your data securely.

Procedures implemented in the event of a data breach

In the event of a data leak, the Data Protection Authority will be immediately notified, with the application of the procedures of the Data Protection Authority.

Third-party services that send us data

Any third party service that transmits data to us must comply with the General Data Protection Regulations. Third party services are held responsible for the data they transmit to us and will be called to the cause in the event of non-compliance with the rules for processing personal data.